Terms & Conditions
Last updated onAug 22, 2025
Welcome to Laundra. By accessing our website or using our cleaning services, you agree to the terms described below. Please read them carefully.
Service Overview
Laundra provides residential and commercial cleaning services. Service availability may depend on location, schedules, and staffing.
You agree to provide accurate information when booking and to ensure that your space is accessible and safe for our cleaners.
Bookings & Cancellations
Bookings
Bookings can be made via our website, phone, or messaging channels.
You must provide complete and truthful information regarding the service location and requirements.
Cancellations
Cancellations must be made at least 24 hours before the scheduled service time.
Late cancellations or missed appointments may result in a cancellation fee.
Pricing & Payments
Pricing is based on service type, property size, and additional add-ons.
Payments must be made during booking or upon completion of the service.
All transactions are processed securely through verified payment partners.
Additional charges may apply for extra tasks or special requests not included in the original booking.
Customer Responsibilities
To ensure safe and effective service, customers are responsible for:
Providing access to the service location at the agreed time
Securing valuables and fragile items
Sharing any specific instructions (e.g., sensitive surfaces, restricted areas)
Ensuring the environment is safe and hazard-free
Laundra is not responsible for issues arising from withheld or incorrect information.
Service Limitations
Our services do not include:
Hazardous waste removal
Mold or structural damage cleaning
Heavy lifting beyond safe limits
Tasks that may risk physical harm or violate safety guidelines
We retain the right to refuse tasks considered unsafe or outside our service scope.
Quality & Satisfaction
If you're not satisfied with your service:
You must notify us within 24 hours
We may offer a free re-clean, credit, or partial refund after review
Solutions are offered based on the nature of the issue and inspection results
Liability
Laundra is not liable for:
Pre-existing damage or wear
Unsecured valuable items
Delays or rescheduling caused by traffic, weather, or emergencies
Health or safety issues caused by unsafe environments at the service location
Our liability is limited to the cost of the original service.
Modifications to Services or Terms
We may update our Terms & Conditions at any time. Changes will be posted on this page, and continued use of our services will mean acceptance of the updated terms.
Contact Information
For questions about our Terms & Conditions:
