Privacy policy

Welcome to Laundra. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, store, and protect your information. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect different types of personal and non-personal information when you use our Services.

1. Personal Information You Provide

We may collect the following personal information you voluntarily provide:

• Name, phone number, email address, and contact details

• Booking and cleaning service information

• Address and location details for services

• Notes or instructions you provide

• Payment-related information (processed securely)

We only collect information necessary for providing our services.

2. Automatically Collected Information

When you visit our website, we may automatically collect data including:

• IP address, browser type, and device information

• Pages you visit and actions you take

• Cookies and analytics data

This helps us improve our user experience and platform.

How We Use Your Information

We use your information to:

• Process and confirm bookings

• Deliver cleaning services

• Communicate updates, reminders, or promotions

• Improve service quality and customer experience

• Process secure payments

• Maintain safety, security, and fraud prevention

We do not use your data for any purpose without your consent.

Sharing Your Information

We may share your information only in the following situations:

Service Providers

We share limited information with cleaning professionals and secure payment processors to complete your service.

Legal Obligations

We may disclose information if required to comply with legal requests or protect safety.

Business Transfers

If Laundra is involved in a merger, acquisition, or sale of assets, information may be transferred as part of the transaction.

We never sell your personal information.

Your Rights and Choices

You have the following rights regarding your personal data:

Access and Update

You can request access to your data and update or correct it anytime.

Opt-Out

You may opt-out of marketing emails or promotional messages at any time.

Data Deletion

You may request to delete your personal information unless we are legally required to retain it.

Data Security

We use industry-standard security practices to protect your personal information. This includes encryption, secure servers, and continuous monitoring to prevent unauthorized access.

International Data Transfers

Your information may be processed outside your country when working with third-party providers. We ensure proper safeguards are in place to protect your data.

Third-Party Links and Services

Our website may contain links to third-party websites or tools. We are not responsible for their privacy practices or content.

Updates to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page.